Frequently Asked Questions (FAQs)

Q: What payment methods do you accept?

A:  I accept PayPal and all all major credit and debit cards.

Q:  When will my order arrive?

A:  Orders are shipped via USPS Priority Mail Insured. If an item is in stock it will be shipped within 24 hours after payment is received. Most orders shipped to an address in the contiguous 48 states arrive within 2 to 3 days. If an item is out of stock I will contact you with an estimated ship date.

Q:  How do I cancel an order?

A:  An order that has not been shipped can be cancelled at any time. Just contact me by phone or email. Once an order has been shipped it cannot be cancelled, but it can be returned according to my return policy.

Q:  Do you accept any payment methods other than credit or debit cards?

A:  Yes. I accept personal checks and wire transfers such as Western Union, however shipment of your order will be delayed until I receive confirmation that payment has cleared.  You may also send cash via registered mail but I strongly advise against it.  I assume no responsibility for cash payments that go astray or otherwise do not reach me.

Q:  Do you collect sales tax?

A:  Prices posted here do not include sales tax.  New Mexico state sales tax (currently 5.125%) will be added to any order shipped to a New Mexico address.  Orders shipped out of state do not currently incur a sales tax, but that could change depending on local legislation.
 

Q:  How are your shipping fees calculated? Why don't you offer free shipping?

A:  There is no such thing as "free" shipping. Online retailers offering free shipping are only adding their overall shipping costs to their retail prices, which very often penalizes customers wishing to make a small purchase. My shipping charges are based solely on your individual order, and the cost of insurance to ensure safe delivery to your address.. Shipping charges will be automatically added to any order for destinations within the contiguous 48 states. Contact me for charges for shipping to Alaska, Hawaii, or outside the U.S.

 

Q:  What is your return policy?

A:  My first priority is making sure you are satisfied with the quality and authenticity of my work, and the security and efficiency of doing business with me. If you are not satisfied with an item you purchased or the transaction itself, then I'm not satisfied.  Any item may be returned for any reason within 30 days of purchase - no hassle, no questions asked - as long as it is undamaged and saleable.  Contact me by phone or use the "Contact" form to let me know whether you prefer an exchange, credit or full refund of the purchase price.  If you are in the Las Cruces area and wish to save the cost of shipping and insurance, call me to arrange a dropoff.  Otherwise package the item securely and ship (insured) to:

 

The Worthen Company

P.O. Box 731

Mesilla Park NM 88047

© 2020  By AUDRITA JEWELRY DESIGNS

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